Customer Toolbox
Working with WuXi Advanced Therapies offers the advantage of a flexible, collaborative partnership — and our Customer Toolbox makes it easy.
Along with our well-established, efficient infrastructure and knowledgeable, personalized customer support, we have developed a toolbox of materials that make it even easier to work with us and help ensure success for your project.
Customer Toolbox – Testing Services
(Click items to access)
- Quote and P.O. Process
An outline of the steps for initiating services
- Key Contacts
First-line contacts for customers and their respective responsibilities
- Sample Submission & Shipment Guidelines
Quick guide to submitting samples and sending shipments, including by third parties
- WOS Introductory User Guide
Comprehensive, step-by-step guidance for using our WuXi Ordering System (WOS)
- WOS Quick Reference Guide
A condensed, single-sheet reference for quick reminders when using WOS
- FAQs
Answers to some common questions
The following are solely for specialized/custom testing where samples cannot be submitted through WOS
- Sample Submission Form (SSF)
Online, interactive form to be completed, printed, signed and included in sample shipments
- SSF User Guide
Detailed guidance for completing the Sample Submission Form (SSF) and submitting samples for testing
Customer Toolbox —Manufacturing Services
COMING SOON
NEW CUSTOMERS
If you do not have an account set up, contact your Account Manager or click here.
What do you think?
We constantly strive to deliver an excellent customer experience and would very much like to get your honest feedback about what we do right and how we might improve. Please click the button below to link to a special customer experience mailbox. We value your input and thank you in advance for sharing it with us.
More resources…
Knowledge Library
Informational materials about advanced therapies and our services