Customer Toolbox

Working with WuXi Advanced Therapies offers the advantage of a flexible, collaborative partnership — and our Customer Toolbox makes it easy.

Along with our well-established, efficient infrastructure and knowledgeable, personalized customer support, we have developed a toolbox of materials that make it even easier to work with us and help ensure success for your project.

Customer Toolbox

(Click Items To Access)

  • Key Contacts
    First-line contacts for customers and their respective responsibilities
  • Invoicing
    Information regarding our practices, including a sample invoice and statement
  • FAQs
    Answers to some common questions

The following are solely for specialized/custom testing where samples cannot be submitted through WOS

  • SSF User Guide
    Detailed guidance for completing the Sample Submission Form (SSF) and submitting samples for testing

NEW CUSTOMERS

If you do not have an account set up, contact your Account Manager or click here.

What do you think?

We constantly strive to deliver an excellent customer experience and would very much like to get your honest feedback about what we do right and how we might improve. Please click the button above to link to a special customer experience mailbox.  We value your input and thank you in advance for sharing it with us.

More resources…

Knowledge Library

Informational materials about advanced therapies and our services